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FAQ2019-12-20T08:40:00-07:00

FAQ

Can I post the video to my classroom site (e.g. Google Classrooom)?2020-04-14T05:02:14-07:00

You can share a link to the videos with your students on your classroom site. A list of remote learning compatible links is available from the “My Episodes” page once you sign-up or sign into your account.

How do I share the supplemental resources with my students at home?2020-03-24T21:30:38-07:00

First, make sure you’re signed up for a free subscription. Not a subscriber? Please go to the Sign-Up page to create an account. Once you’re signed up and logged in follow these steps:
• Login to your account
• Go to the “My Episodes” page
• Scroll to the episode you’d like your students to watch and click the supplemental resource button under the video
• Download and send the supplemental resource with your students via email, Google Classroom, etc.

How can I share the home access videos with my students at home?2020-04-13T13:05:47-07:00

First, make sure you’re signed up for a free subscription. Not a subscriber? Please go to the Sign-Up page to create an account. Once you’re signed up and logged in follow these steps:
• Login to your account
• go to the “My Episodes” page
• Click the link in the “Remote Learning Solution” section and you’ll end up on our home access page
• Copy the shareable links on that page and share the links with your students via email, Google Classroom, etc.

Can I download a copy of an episode to my computer?2020-03-24T21:24:05-07:00

No. The episodes are only available to stream for any active subscription. Due to the impacts of COVID-19, your students can access our home access videos without signing up for a subscription. However, downloading the episodes is still prohibited.

I have signed up, but I cannot get the videos to play.2020-04-14T04:55:44-07:00

It is probably because of a district or school network setting. Contact us at support@charactertree.com and we will work with you and/or your IT department to help resolve this.

Where will I find the supplemental resources for teachers?2020-03-24T21:21:38-07:00

First, make sure that you have signed up for a free account! Then click on My Episodes, sign-in and the supplemental resources will appear directly beneath its video. The teacher’s guide for every episode can also be found within the printable supplemental resource.

Is it really free?2020-03-24T21:19:22-07:00

Yes! You get FREE access to 32 episodes and 32 sets of supplemental materials ending on June 30th2020. No credit card is needed! Beginning on July 1st2020, you will have the option to buy a year’s subscription.

What is the length of an episode?2019-08-12T17:24:49-07:00

Typically, episodes will run between six and eight minutes.

What grade level are the videos designed for?2020-03-24T21:20:45-07:00

The initial series of 32 episodes are suitable for kindergarten, 1st and 2nd grade students. Remember, though, that every class is different. For the school year beginning in 2020, the current series will continue as a 1st and 2nd grade only subscription and we will be adding an additional 32 new episodes specifically for a kindergarten subscription.

Can I view the episodes in any order I want?2020-03-24T21:20:06-07:00

You can view the episodes in any order. Four episodes will become available on your “My Episodes” page about one week prior to their scheduled month. Prior month’s episodes remain available for viewing throughout the year as you like.

Are the materials aligned to standards?2019-08-04T18:43:47-07:00

The downloadable supplemental material along with the video episodes align with Common Core Standards:  SL.1.2, RI.1.2, RI.1.3, RI.1.4.

Can I share my subscription with my teammates?2020-04-13T13:08:23-07:00

Although our remote learning allows teachers to share links with their class, when sharing with teammates we would prefer you have them sign up for their own free subscription on the Sign Up page or by clicking here.

 

Can I share the supplemental materials with my teammates?2020-03-24T21:25:52-07:00

Sure. They can also sign up for their own free subscription on the Sign Up page or by clicking here.

Can I download a copy of an episode to my computer?2020-04-13T13:09:17-07:00

The episodes are only available to stream for any active subscription. However, if you want to share the links with your students, then we have information on how to do so on the My Episodes page.

CONTACT

The Character Tree

866-222-5032