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FAQ2019-12-20T08:40:00-07:00

FAQ

I am having trouble signing in and/or my password is not working.2020-06-24T07:20:18-07:00

Try double checking your email and password, make sure caps lock is not on. If you are still having issues, please go to the “My Account” tab where you usually sign in. There you will find an option to reset your password and access your account. If you’re still having issues please contact support@charactertree.com.

 

Will Spanish resources be included?2020-06-24T07:06:16-07:00

Yes, Spanish resources will be available. We’re also including Spanish subtitles for our 2020-2021 episodes.

What is the difference between the kindergarten and 1st grade videos?2020-06-24T07:05:05-07:00

Kindergarten videos will have classroom citizenship videos (how to stand in line, raising your hand, etc.) as well as videos that feature a positive character trait and significant figure who exemplifies that trait. Kindergarten will also have “The Character Tree Band” for students to sing along and to help reinforce classroom citizenship skills.

1st grade videos feature a positive character trait and significant figure. 1st grade episodes typically run longer than the kindergarten videos. You can view a 1st grade sample episode here.

Are the kindergarten and 1st grade subscriptions separate?2020-06-24T07:02:41-07:00

Yes, the kindergarten and 1st grade subscriptions are separate purchases.

Can I post the video to my classroom site (e.g. Google Classrooom)?2020-04-14T05:02:14-07:00

You can share a link to the videos with your students on your classroom site. A list of remote learning compatible links is available from the “My Episodes” page once you sign-up or sign into your account.

How do I share the supplemental resources with my students at home?2020-03-24T21:30:38-07:00

First, make sure you’re signed up for a free subscription. Not a subscriber? Please go to the Sign-Up page to create an account. Once you’re signed up and logged in follow these steps:
• Login to your account
• Go to the “My Episodes” page
• Scroll to the episode you’d like your students to watch and click the supplemental resource button under the video
• Download and send the supplemental resource with your students via email, Google Classroom, etc.

How can I share the home access videos with my students at home?2020-04-13T13:05:47-07:00

First, make sure you’re signed up for a free subscription. Not a subscriber? Please go to the Sign-Up page to create an account. Once you’re signed up and logged in follow these steps:
• Login to your account
• go to the “My Episodes” page
• Click the link in the “Remote Learning Solution” section and you’ll end up on our home access page
• Copy the shareable links on that page and share the links with your students via email, Google Classroom, etc.

Can I download a copy of an episode to my computer?2020-03-24T21:24:05-07:00

No. The episodes are only available to stream for any active subscription. Due to the impacts of COVID-19, your students can access our home access videos without signing up for a subscription. However, downloading the episodes is still prohibited.

I have signed up, but I cannot get the videos to play.2020-04-14T04:55:44-07:00

It is probably because of a district or school network setting. Contact us at support@charactertree.com and we will work with you and/or your IT department to help resolve this.

Where will I find the supplemental resources for teachers?2020-03-24T21:21:38-07:00

First, make sure that you have signed up for a free account! Then click on My Episodes, sign-in and the supplemental resources will appear directly beneath its video. The teacher’s guide for every episode can also be found within the printable supplemental resource.

Is it really free?2020-06-24T06:58:14-07:00

Yes! For a limited time only, you get FREE access to 32 episodes and 32 sets of supplemental materials through July 31st 2020. No credit card is needed to sign up! Beginning on August 1st, 2020, a paid subscription will be required to access our library of character education resources.

What is the length of an episode?2020-06-24T06:59:56-07:00

The typical length of a 1st grade episode is 6 to 8 minutes. The typical length of a kindergarten episode will be 5 to 6 minutes.

What grade level are the videos designed for?2020-03-24T21:20:45-07:00

The initial series of 32 episodes are suitable for kindergarten, 1st and 2nd grade students. Remember, though, that every class is different. For the school year beginning in 2020, the current series will continue as a 1st and 2nd grade only subscription and we will be adding an additional 32 new episodes specifically for a kindergarten subscription.

Can I view the episodes in any order I want?2020-06-24T06:58:52-07:00

You can view the episodes in any order. For the 2020-2021 school year, all the videos will be uploaded and released in August. However, you will have the option to follow our recommended viewing schedule.

Are the materials aligned to standards?2019-08-04T18:43:47-07:00

The downloadable supplemental material along with the video episodes align with Common Core Standards:  SL.1.2, RI.1.2, RI.1.3, RI.1.4.

Can I share my subscription with my teammates?2020-04-13T13:08:23-07:00

Although our remote learning allows teachers to share links with their class, when sharing with teammates we would prefer you have them sign up for their own free subscription on the Sign Up page or by clicking here.

 

Can I share the supplemental materials with my teammates?2020-03-24T21:25:52-07:00

Sure. They can also sign up for their own free subscription on the Sign Up page or by clicking here.

CONTACT

The Character Tree

866-222-5032